Nicola Richardson is a seasoned leadership communications mentor and consultant with over 33 years of experience leading teams ranging from 4 to 250 people. Holding Level 7 qualifications in Strategic Leadership & Management and Professional Consulting, she is the creator of the proprietary COMPASS Conversation Model and offers a blend of 1:1 coaching, online courses, digital flashcards, and bespoke workshops designed to help SME leaders confidently navigate workplace conversations, resolve conflict, and foster more engaged, productive teams.